Returns & Exchanges

At The Fix, we prioritize the freshness and safety of our products; while perishable food items are generally non-returnable, we are committed to making it right if your order arrives damaged or incorrect. If you are unsatisfied with your purchase, please contact us within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Submit Documentation

  Provide clear photographs of the packaging and product if you received items that were damaged during transit or arrived expired.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our safety and freshness guarantee standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.